Fixed Operations Director – Brooklyn, NY
A high-volume new car dealership in Brooklyn is looking for a proven Fixed Operations Director to lead its Parts and Service Departments. This is an outstanding opportunity for a hands-on leader who truly takes ownership of the department, thrives on accountability, and knows how to build and maintain a high-performing fixed operations team.
The dealership already has a Service Manager and Parts Manager in place, along with an established Service BDC and excellent labor and warranty rates. The focus is on hiring a leader who can oversee the entire operation, tighten processes, eliminate inefficiencies, and ensure every aspect of the department is operating at a high level every day.
The ideal candidate is proactive, process-driven, and solutions-oriented. They don’t make excuses—they identify problems, implement solutions, and follow through. This person will take pride in making the department their own while continuing to improve profitability, efficiency, and the customer experience.
Responsibilities
- Lead all Fixed Operations, including Service, Parts, Warranty, and Service BDC.
- Hold managers and staff accountable to daily processes and performance expectations.
- Monitor workflow to ensure repair orders move efficiently and open ROs don’t linger.
- Oversee warranty administration to ensure claims are accurate, timely, and compliant.
- Ensure policies, procedures, and logistics are followed throughout the department.
- Analyze KPIs and implement strategies to improve productivity, profitability, and CSI.
- Maintain strong communication and coordination between all fixed operations departments.
- Identify operational opportunities and execute improvements that drive long-term success.
- Foster a culture of accountability, urgency, and continuous improvement.
Qualifications
- Proven success leading high-volume automotive fixed operations.
- Strong leadership, organizational, and process management skills.
- Track record of growing fixed operations performance and profitability.
- Hands-on management style with exceptional follow-through.
- Ability to solve problems, manage multiple priorities, and execute at a high level.
- Motivated, energetic, and committed to building a best-in-class operation.
Compensation & Benefits
- $250,000-$300,000+ earning potential
- Salary plus percentage of dealership net profit
- Full benefits package
Apply
Confidential inquiries are encouraged. If you’re a proven Fixed Operations Director looking for the opportunity to take ownership of a high-volume operation and make a measurable impact, we’d like to hear from you. Please apply directly at www.automotivesearchgroup.com or call us at 508-620-6300 today