Service Manager – Import Dealership – Huntsville, AL market
A well-established, family-owned import dealership with an outstanding reputation in the community is seeking an experienced Service Manager to lead its service department through an exciting period of growth.
This is a unique opportunity to join a dealership that is one of the highest volume stores in its franchise for car sales and is preparing for future growth with a brand-new, state-of-the-art service facility scheduled to open in approximately two years. The name of the game is customer retention in the service department while the dealer builds the new facility that will be able to support their increasing customer demand. The new location will be one of the largest facilities for the franchise in the country and will create tremendous long-term earning potential for the right leader. The shop will triple in size and more than double in lifts.
The dealership needs a strong, process-driven Service Manager who can maximize efficiency within the current facility, maintain exceptional customer satisfaction (CSI), and keep the department operating at a high level while preparing for an exciting next chapter. The dealership will be a brand new build and the person hired will not need to work through construction during this process. This is a great opportunity for someone who can keep customers happy with a booked out shop, and then be ready to rock and roll when it’s time to move into the new building.
This dealership has built its reputation by taking care of both its customers and employees. While the next two years will require strong leadership and creativity, the reward is the opportunity to help launch one of the premier service operations in the country once the new facility opens.
Responsibilities:
- Lead the daily operations of a busy service department.
- Maintain outstanding CSI while balancing a high-volume workload.
- Improve shop efficiency, workflow, and repair order management.
- Coach, mentor, and hold the service team accountable to established processes.
- Ensure customers receive a first-class ownership experience despite current space constraints.
- Work closely with advisors, technicians, and parts to maximize communication and productivity.
- Prepare the department for a seamless transition into a new, significantly larger facility.
- Help position the dealership to become one of the highest-volume service operations within the franchise.
The Ideal Candidate Will Have:
- Proven track record of success as a Service Manager in a franchised import dealership.
- Exceptional CSI and customer service track record.
- Strong leadership, organizational, and communication skills.
- High volume dealership experience
- Ability to streamline operations and improve efficiency in a fast-paced environment.
- Experience motivating and developing technicians and service staff.
- A positive, solutions-oriented mindset and the ability to thrive during periods of growth and change.
- A good moral compass
Compensation:
- Guaranteed $150,000 with a CSI-focused compensation plan through the transition period. Upon moving into the new facility, the compensation plan will transition to a performance-based commission structure with exceptional earning potential and significant long-term upside.
- Comprehensive benefits package will be provided.
How to Apply
Please apply directly to www.automotivesearchgroup.com or call us at 508-620-6300 today. All inquiries will be handled with the strictest confidence.