Service Director – New Orleans, LA market

A state-of-the-art domestic dealership in the New Orleans, Louisiana market is seeking an experienced Service Director to lead the service department through its next phase of growth. This is an outstanding opportunity for a proven Service Manager or Service Director who knows how to build winning teams, improve processes, and create a culture of accountability.

The dealership has tremendous opportunity on the fixed operations side. Sales are strong, customer demand is high, and ownership is committed to investing in the right leader to unlock the department’s full potential. The Dealer Principal is actively involved in the business, supportive of new ideas, and will provide the autonomy needed to make meaningful, long-term improvements.

Responsibilities

• Bring structure, energy, and accountability to the service department.
• Lead, coach, and develop a high-performing team while creating a positive culture.
• Recruit, retain, mentor, and grow technicians throughout their careers with the organization.
• Improve shop efficiency, workflow, and repair turnaround times.
• Establish and enforce consistent service processes that drive customer satisfaction and profitability.
• Analyze department performance, identify opportunities, and implement improvements.
• Lead by example while balancing day-to-day operations with long-term strategic planning.
• Partner closely with ownership to continue growing the fixed operations business.

Qualifications

• Proven success as a Service Manager or Service Director in a new-car dealership.
• Strong leadership, coaching, and team-building abilities.
• Demonstrated ability to improve department performance and operational efficiency.
• Experience recruiting and retaining technicians.
• Process-driven with excellent organizational and communication skills.
• Comfortable utilizing modern dealership technology and service tools, including digital service drives and iPads.
• Domestic dealership experience is strongly preferred.

Why This Opportunity?

• Stunning, state-of-the-art dealership with modern equipment and technology.
• Family-owned organization with an engaged Dealer Principal who is in the store daily.
• Significant customer demand and tremendous upside for the right leader.
• Freedom and autonomy to implement new ideas and build the department the right way.
• Opportunity to make a lasting impact and grow with a stable organization.

• Competitive compensation package in the $125,000 – $150,000+ range with significant growth opportunity.
• Comprehensive benefits package provided

How to Apply

Confidential inquiries are encouraged. Please apply directly at www.automotivesearchgroup.com or call Lindsay at 508-620-6300 today.